Employee Fiduciary Service Standards

We believe every client should expect nothing less than the best when working with Employee Fiduciary. Meeting our clients’ expectations is all about commitment to the process. The more clearly and precisely we define our processes, the fewer the errors and the more efficient the process. When we extend this approach to all aspects of our operations, we create a scalable operating company capable of rapid, efficient growth.

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Our Key Services Include:

Payroll Processing:

Employee Fiduciary has a dedicated team handling approximately $25 million and 5,500 payrolls per month, using automated ACH and data validation. We hit our service standards – same day on 97.4% of our cases, 99.3% after one business day and 100% in two business days.

Distribution Processing:

Our service standard is paying out all distribution requests within 10 business days. We process approximately 700 requests monthly with a 100% standard for all distribution requests received in good order.


IRS Nondiscrimination Testing:

Each year, Employee Fiduciary completes thousands of IRS non-discrimination tests for our clients. This process creates a natural bottleneck of work because most 401(k) plans have a December 31 year-end and a testing deadline of March 15. Since 2010, Employee Fiduciary has completed 100% of these tests on time for plans in which we had received client data in good order by January 31.

Form 5500:

Most 401(k) plans are required to file a Form 5500 with the DOL to report their financial condition, investments and operations. Unless an extension is filed, the Form 5500 filing deadline is the last day of the seventh month after the plan year ends (July 31 for a calendar-year plans). Since 2010, Employee Fiduciary has processed 100% of these returns on time for timely filing.


We’re proud of the 401(k) service standards we’ve put in place. We know, and our clients know, that living up to these standards is part of the equation that leads to a great, low cost 401(k) plan.

Learn more about each of our services:

401(k) Plan Set-up

401(k) Administration

 

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